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Frequently Asked Questions
Find quick answers about orders, shipping, returns, and services for your church.
Orders & Shipping
What to expect after you place an order.
When will my order ship?
Stocked items usually ship within one business day. Special-order, made-to-order, and manufacturer-shipped items may have different lead times; check the product page or contact us if you need an item by a specific date. See our shipping policy for details.
How do I track my order?
Once your order ships, we’ll email you a confirmation with tracking information.
How much does shipping cost?
Shipping rates are calculated at checkout based on the items, destination, and applicable rates. Any available free-shipping promotions will be displayed on the website.
Can I change or cancel an order?
Contact our team as soon as possible at (419) 474-4740 or accounts@regers.com. We’ll do our best to help; changes may not be possible once an order has been processed.
Returns & Order Issues
We’re here if something isn’t right.
What is your return policy?
Request an eligible return within 30 days of receiving your item. Items must be unused and in their original condition, with tags and packaging. Some items—including special orders, personalized items, perishables, sale and clearance items, and gift cards—are not returnable. See the refund policy for full details and exceptions.
How do I request a return?
Email accounts@regers.com before sending an item back. If your return is accepted, we’ll provide instructions and a return label.
Who pays for return shipping?
Reger’s covers return shipping for accepted eligible returns. Customers are responsible for return shipping on candles, candle fuel, and wine; other restrictions apply. See our refund policy for details.
What if my order arrives damaged or incorrect?
Please contact us promptly with your order information and a photo, if possible, so our team can review the issue and help make it right.
Visit & Church Services
Personal service for your home and church.
Can I pick up an online order?
When available, select pickup at checkout. We’ll notify you when your order is ready. Availability can vary by item; contact us with questions before placing your order.
Where is your showroom?
Visit us at 1220 Ford St, Maumee, OH 43537. See Contact & Visit Us for current posted hours and directions.
Do you offer pricing for churches and organizations?
Our team can discuss wholesale and quantity pricing for eligible churches, schools, ministries, and organizations. Contact accounts@regers.com with your organization’s details.
Do you deliver to churches?
Free inside delivery is available to eligible ZIP codes. Contact our team to confirm availability for your organization.
Can I request a church goods catalog?
Yes. Browse our digital catalog or request a printed copy from the catalog page.
Can Reger’s help with refurbishing?
Yes. We work with our preferred refinisher, Koley’s, to help coordinate church metalware projects and obtain a quote. Learn more on our refurbishing page.
Still have a question?
Call (419) 474-4740, email accounts@regers.com, or select Need help? in the bottom-left corner to chat. Ask for customer service to speak with a team member.