Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Reger’s will cover the return shipping cost. If an order is returned in full, we will refund the original shipping charge. For a partial return, we will refund the original shipping charge in proportion to the value of the merchandise returned. Exceptions apply.

To start a return, you can contact us at accounts@regers.com. If your return is accepted, we’ll send you a return shipping label and cover the return shipping costs, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Exclusions on returns apply.

You can always contact us for any return question at accounts@regers.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions
Certain types of items cannot be returned, like perishable goods such as hosts or wine, and custom products such as special orders or personalized items. Please get in touch if you have questions or concerns about your specific item. 

Customers are responsible for return shipping costs for all candles, candle fuel and wine. Original shipping charges are non-refundable when candles or wine are returned.

Unfortunately, we cannot accept returns on sale items, clearance items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

We reserve the right to correct any errors found on product description or pricing. All prices are subject to change and/or corrections.